Documents & Files

In SKH files live within the hierarchy Workspace → Page → Folder → File. You can upload single files manually, sync entire folders from OneDrive, Google Drive or SharePoint, or import web content via URL.

Supported formats

Documents

• PDF – With layout and OCR detection (scanned PDFs are processed automatically).
• Microsoft Office – Word, Excel, PowerPoint.
• Plain text – TXT, Markdown, CSV.

Images

JPG, PNG, WEBP, GIF, BMP. SKH recognises image content automatically and makes it searchable – including images embedded inside PDFs.

Audio

MP3, WAV, M4A, OGG, FLAC. Audio is transcribed automatically and the resulting text is indexed like a normal document.

Video

MP4, MOV, MKV, AVI, WEBM, FLV, WMV, M4V, 3GP. Videos are transcribed, speakers identified and key scenes extracted.

File status

In the file list, a coloured badge shows the current state of a file:

For Failed files, the action menu offers an option to retry indexing.

Uploading files

Drag-and-drop or browse

1. Open a page or folder inside a workspace.
2. Drag files onto the main area or click Upload.
3. You can pick any number of files at once. Upload progress appears at the bottom.

URL import

Import URL lets SKH pull content directly from the web:

• HTML pages are crawled and made searchable.
• Directly linked PDF / Office / media files are downloaded and processed normally.

Useful for public documentation, whitepapers or news articles you don't want to download manually.

Cloud sync

Under Settings → Integrations you connect OneDrive, Google Drive or SharePoint and pick a folder as the source for a page. Source-side changes are pulled in automatically. Details: Integrations.

How SKH prepares a file

When a file is processed, it automatically goes through these steps:

1. Read – Text and metadata are read per format (PDFs with layout/OCR, Office natively, audio/video transcribed, images via vision recognition).
2. Split – Longer content is split into semantically meaningful pieces so context isn't lost.
3. Index – Each section is turned into a searchable form and stored in your organisation's knowledge base.
4. Available – Once the status flips to Indexed, the file is reachable from the AI.

Your knowledge-base storage usage is shown under Billing → Usage.

Organising files

Folders

A folder is a pure grouping unit inside a page. Folders can be nested. They have no permissions of their own – they inherit from the page.

Move & rename

Select one or more files and use the More menu:

• Rename – Changes the display name; content stays the same.
• Move to another folder – For tidying up.
• Move to another page – Moves the file across pages.

Preview

Clicking a filename opens the detail page:

• PDF – Built-in viewer with page selector.
• Office formats – Converted preview.
• Images – Original preview plus extracted description.
• Audio / Video – Player plus transcript.

Per-file activity

On the detail page of a file or page, SKH shows inline who changed what and when. Useful for checking whether an item is up to date or who produced it.

Global search

Ctrl/Cmd + K opens global search. Depending on your role, it searches:

• Owner / Admin / users with workspace access – Files, pages, folders, workspaces, chats and messages.
• Members without workspace access – Only their own chats and messages.

Hits are categorised by type; a click navigates directly to the item.

Deleting

Deleting a file:

1. Removes the file with preview and metadata from SKH.
2. Removes it immediately from AI search.
3. For synced folders (OneDrive, Google Drive, SharePoint, Dalux) the source-side original is unchanged; only the SKH copy is removed.

There is currently no trash bin. Deletions are immediate and permanent. For synced folders, the source-side copy remains as a safety net.

Best practices

• One page per topic – Don't dump "all contracts" into a single huge page. One page per contract type or customer yields more precise AI answers.
• Descriptive filenames – 2024_Lease_Acme.pdf is much better than scan001.pdf; the AI uses filenames as a signal.
• Quality scans – OCR is good but not magic. High-resolution scans give better results than blurry phone photos.
• Check status – Before chatting, confirm that all relevant files are marked Indexed.
• Keep synced folders fresh – If you use OneDrive, keep the regular sync jobs running, otherwise the knowledge base goes stale.