Chat Interface

The SKH chat interface is called Ask AI and is the central place for any AI interaction: questions against internal documents, web research, tool calls and Deep Research sessions all run through it.

Starting a chat

1. Click Ask AI in the sidebar. SKH automatically creates an empty chat or reopens the last empty one.
2. Type your question into the input at the bottom.
3. Press Enter to send, Shift + Enter for a line break.

Alternative: Ctrl/Cmd + Shift + K opens Quick Ask as a side sheet without leaving the current page.

Model selection

The model selector in the input area offers two categories:

SKH Standard (data-protected, no API key needed)

These models run in Switzerland and are included in every plan. Currently available:

Pick Kimi K2.5 when you want to attach files to your question.

Bring Your Own Key (BYOK)

If your organisation has BYOK enabled, you can additionally configure personal model profiles with your own API key under Settings → Model Profiles. Available (when allowed): OpenAI, Anthropic, Google Gemini, Mistral AI, Azure OpenAI, Azure DeepSeek and any OpenAI-compatible endpoint.

Important: The first time you switch to a BYOK model, SKH shows a warning that data will be sent to an external service. You must explicitly confirm. While a BYOK model is active, an amber strip stays pinned at the top of the chat.

Details on models and data protection: AI Models & Data Protection.

Search modes & tools

In the middle of the input bar are toggles for the search modes:

• Internal – Search only your workspaces' documents.
• Web – Live web search with source attribution.
• Hybrid – Combines internal knowledge with web results.
• Deep Research – Multi-step research agent with live progress.
• MCP – Calls into tools your organisation has registered (e.g. Jira, GitHub).

Which modes you see depends on the owner's configuration. Full guide: Search & Research Modes.

Uploading files in chat

Click the + icon in the input bar or drag-and-drop files directly into the chat. By default you can attach up to 5 files per message.

Which formats work depends on the currently selected model. If a model doesn't support images, the image upload button is disabled with a tooltip explaining why.

Citations & PDF viewer

Answers automatically include source citations:

• PDF sources open in the integrated PDF viewer to the right of the chat. The sidebar collapses, the chat shrinks to 50% width. You can flip pages and jump straight to the cited passage. Close with the X.
• Other sources (Office documents, web pages, audio transcripts) open in a modal showing the cited excerpt.

Click Show all sources to view the full list.

Regenerate, edit & feedback messages

Every assistant message has an action bar:

• Regenerate – Generates a new answer. Repeated regenerations create a carousel of versions you can flip through. The version currently visible counts as the current answer.
• Edit (your own questions only) – Modify and resend your question. This also creates a carousel of original and edited versions.
• Thumbs up / down – Feedback to the platform operators.
• Copy – Copies the answer as Markdown to the clipboard.

Switching models mid-chat

You can switch models any time. On switch, a divider appears in the conversation showing which message a different model took over from. That matters for compliance: older answers stay associated with the originally selected model.

Chat management

Title and description

After the first answer, SKH auto-generates a meaningful title. You can change it any time via the pencil next to the title.

Chat history & chat groups

Under Chat history in the sidebar you'll find every chat. You can:

• Organise chats into chat groups (e.g. by project or topic).
• Archive chats (then only visible via the archived filter).
• Delete chats (irreversible; all messages are deleted with them).

Share a thread

Use the share icon to generate a share link – private inside your organisation or public for external stakeholders, with optional expiry. More: Collaboration.

Comments & mentions

Every message can be commented on. Type @ to mention another member; that user gets a notification in the bell at the top right.

Recent Chat History

When you open an empty chat, SKH suggests your most recent conversations at the bottom. Click a suggestion to continue it directly.

Tips for great answers

• Be specific – "What does clause 4.3 of the Acme contract say?" beats "What's in the contract?".
• Check file status – Make sure the relevant files are marked Indexed before you start chatting.
• Web for current events – Enable web mode for topics not covered by your internal knowledge.
• Deep Research for in-depth work – When you need a broad, multi-step research run, use Deep Research. The agent breaks the question down on its own and returns a summarised answer.
• Pick the right model – For complex reasoning: DeepSeek V3 or Mistral Medium. For images/video/PDF: Kimi K2.5.

Known limits

• Very large answers are streamed; on connection drops, parts may be lost – then Regenerate.
• For BYOK models, data residency, logging and caching follow the provider's terms, not SKH's defaults.